Terms of Service

Last updated: May 2026

1. Parties and agreement

This Subscription Agreement ("Agreement") is between HEYCOMPLY LTD (Company No. 17245877 · ICO Reg. ZC159458, registered in England and Wales, registered office: 124 City Road, London, EC1V 2NX) ("HeyComply", "we", "us") and the organisation signing up for the Service ("Customer", "you").

By creating an account, clicking "I agree", or using the Service, the Customer agrees to be bound by this Agreement. The person accepting this Agreement on behalf of the Customer represents that they have the authority to do so.

2. The service

HeyComply provides cloud-based workforce attendance compliance software ("Service") that allows organisations to track, monitor, and report employee office attendance against configurable compliance targets.

The Service includes:

  • Employee-facing attendance dashboard and compliance status

  • Manager and administrator reporting and analytics

  • Automated compliance reminder emails

  • Leave management and credit adjustments

  • Data integrations (HRIS, door reader systems) where available on the Customer's plan

  • Single Sign-On (SSO) via Microsoft Entra ID or Google Workspace where available on the Customer's plan

3. Subscription plans and payment

HeyComply offers the following plans:

Pro

Automated attendance tracking, compliance reporting & alerts, manager & employee dashboards, HR system integrations, SSO & enterprise security

Private Cloud

Everything in Pro, plus custom data import, advanced onboarding, custom branding, and a dedicated environment. For organisations with sensitive data or Government requirements.

Pricing: Per user, as agreed at sign-up

Pricing is confirmed at the point of sign-up or as set out in a separate order form. All prices are exclusive of VAT. Once HeyComply becomes VAT-registered, VAT will be charged at the prevailing UK rate (currently 20%) on invoices to UK customers. Customers will be notified by email at least 30 days before VAT is first applied. EU business customers with a valid VAT number will be invoiced under the reverse charge mechanism (0% VAT). Payments are processed via Stripe. By providing payment details you authorise HeyComply to charge the applicable subscription fee on a recurring basis.

Subscriptions renew automatically unless cancelled before the renewal date. No refunds are provided for partial billing periods.

4. Free trial

HeyComply may offer a free trial period at its discretion. No payment is required during the trial. At the end of the trial, the Customer must provide payment details to continue using the Service. HeyComply reserves the right to modify or discontinue trial offers at any time.

5. Customer responsibilities

The Customer agrees to:

  • Provide accurate and complete registration information and keep it up to date

  • Maintain the confidentiality of account credentials and notify HeyComply immediately of any unauthorised access

  • Use the Service only for lawful purposes and in compliance with all applicable laws, including UK GDPR and the Data Protection Act 2018

  • Ensure employees are informed that HeyComply is used to track their attendance, and that appropriate privacy notices are provided to them

  • Not resell, sublicense, or otherwise make the Service available to third parties

  • Not attempt to reverse engineer, decompile, or extract the source code of the Service

  • Not use the Service to store or transmit unlawful, defamatory, or infringing content

6. Data protection

The parties' data protection obligations are set out in the Data Processing Agreement (DPA), which forms part of this Agreement and is available at app.heycomply.co.uk/privacy. In summary:

  • The Customer is the data controller responsible for employee personal data

  • HeyComply is the data processor acting on the Customer's instructions

  • All data is stored on servers in the United Kingdom

  • Upon termination, all data is retained for a configurable period (default 90 days) then permanently deleted

A current list of sub-processors used by HeyComply (including infrastructure and payment providers) is available within the Data Processing Agreement at app.heycomply.co.uk/policy. HeyComply will provide at least 14 days' notice of any changes to sub-processors.

The Customer warrants that it has a lawful basis under UK GDPR for processing employee attendance data and that it has provided appropriate privacy notices to its employees.

7. Service availability and support

HeyComply targets 99.5% monthly uptime for the Service, excluding scheduled maintenance. Scheduled maintenance will be communicated in advance where possible.

Support is provided by email at support@heycomply.co.uk. HeyComply will use reasonable endeavours to respond to support requests within 2 business days. Private Cloud customers are entitled to priority support as agreed separately.

HeyComply reserves the right to modify, update, or discontinue features of the Service with reasonable notice. Material changes that significantly reduce functionality will be communicated to Customers at least 30 days in advance.

8. Intellectual property

HeyComply retains all intellectual property rights in the Service, including all software, designs, documentation, and trademarks. This Agreement does not transfer any ownership rights to the Customer.

The Customer grants HeyComply a limited licence to use Customer data solely to provide the Service. HeyComply will not use Customer data for any other purpose, including marketing or sale to third parties.

9. Confidentiality

Each party agrees to keep the other's confidential information (including pricing, technical specifications, and business information) strictly confidential and not to disclose it to third parties without prior written consent. This obligation survives termination of this Agreement for a period of 3 years.

10. Warranties and disclaimers

HeyComply warrants that the Service will perform materially in accordance with its documentation under normal use. HeyComply does not warrant that the Service will be uninterrupted or error-free.

The Service is provided as a compliance tracking tool. HeyComply makes no warranty that use of the Service will result in legal compliance with any employment law, HR policy, or regulatory requirement. The Customer remains solely responsible for its employment practices and legal obligations.

All other warranties, express or implied, are excluded to the fullest extent permitted by law.

11. Limitation of liability

HeyComply's total aggregate liability to the Customer under or in connection with this Agreement shall not exceed the total fees paid by the Customer in the 12 months preceding the event giving rise to the claim.

HeyComply shall not be liable for any:

  • Loss of profits, revenue, or business

  • Loss of data (beyond what is covered by HeyComply's data recovery obligations)

  • Indirect, special, or consequential losses

  • Losses arising from the Customer's failure to comply with its own legal or employment obligations

Nothing in this Agreement excludes liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any liability that cannot be excluded by law.

12. Termination

By the Customer: The Customer may cancel at any time via the billing settings in the app or by emailing support@heycomply.co.uk. Cancellation takes effect at the end of the current billing period. No refund is provided for the remainder of the billing period.

By HeyComply: HeyComply may suspend or terminate the Customer's access immediately if the Customer: (a) fails to pay fees when due; (b) materially breaches this Agreement and fails to remedy the breach within 14 days of written notice; (c) becomes insolvent or enters administration.

On termination: All Customer data is retained for 90 days (configurable) then permanently deleted. The Customer may export their data at any time before deletion using the in-app export tools.

13. Changes to this agreement

HeyComply may update this Agreement from time to time. Customers will be notified of material changes by email at least 30 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Agreement. If the Customer does not accept the changes, they may terminate their subscription before the effective date.

14. General

  • Entire agreement: This Agreement (including the DPA) constitutes the entire agreement between the parties relating to the Service and supersedes all prior agreements and representations.

  • Waiver: Failure to enforce any provision of this Agreement shall not constitute a waiver of that provision.

  • Severability: If any provision is found to be unenforceable, the remaining provisions shall remain in full force.

  • Assignment: The Customer may not assign this Agreement without HeyComply's prior written consent. HeyComply may assign this Agreement in connection with a merger, acquisition, or sale of assets.

  • Force majeure: Neither party shall be liable for failure to perform obligations due to circumstances beyond their reasonable control.

15. Governing law and disputes

This Agreement is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. The parties agree to attempt to resolve disputes informally before commencing legal proceedings.

16. Contact

For legal notices and contract queries: legal@heycomply.co.uk
For support: support@heycomply.co.uk
For data protection: privacy@heycomply.co.uk